Refund Policy for RHUMBA! ®
We offer a "no quibble" return privilege. We try very hard to be accommodating and we look forward to your continued good will; however, we must request your compliance with our return policy. REQUIRED # 1: You must contact us within 48 hours of receipt of the merchandise via e-mail or telephone in order to receive proper return address so as not to delay credits for credit card payments. REQUIRED #2: The merchandise must be received by us in the same condition VIA USPS, UPS or FED EX INSURED within five (5) business days of notification at customer expense. If the amount of a return causes the adjusted total of the original order to be zero, the actual shipping charge (plus any upgraded shipping charges for expedited shipping requested by the customer) will be charged against the credit issued.
We cannot be responsible for delays in receipt of items caused by the shipper. Reimbursements for receipt of damaged merchandise or lost packages may be delayed pending decisions on claims in accordance with the policies of the shipper. We reserve the right to refuse unauthorized returns not in accordance with our above policy. We are sorry, but we are unable, under any circumstance for any reason, to honor returns after thirty (30) days from receipt of merchandise.